Scenario-
To stop the duplicate automated cases. I have integrated CRM with another tool called work front. I have created a custom entity called project. When a field in Workfront is set to active status then it should create an automated case with the case tittle "ProjectNumberCase".
Second automated case : if status=active and installation date contains data create another automated case with case tittle "ProjectNumberInstall". At this stage CRM is generating the first case again because first condition is also met. How to prevent the dulplicate cases???
Project and case entity have N:1 relationship means one project could have multiple cases. I have tried to do this by workflow but it did not work as condition builder in workflow is not showing case tittle field when I create workflow on project entity.
Workflow logic:
for first case:
project : workfront trigger = yes
create record ( case )...
