Hi all,
I am looking for the options on how to send an email out to customers when a record is created within D365 CRM. On creation of the record, we need to send an email out to the customer to acknowledge. This is very simple if we use Outlook, SSS or Email router but unfortunately, all easy routes are currently blocked and we need to deploy this solution using a) CRM plugin or b) via web services.
I would like to know how I can achieve the above two and also if there is any other workaround and what exactly is needed apart from exchange mailbox which is already available. This is for D653 Online whereas exchange is on prem.
Appreciate your comments and solution.
