We are using Dynamics online 2011.
Our marketing dept have decided that many of the Contacts in the CRM are actually Leads. In past versions there was a 'demote' button or else it was possible to run a workflow to do this but I can't see a way to do it in 2011 online.
I could export and re-import as leads but that would imply losing history etc.
Can anyone suggest the best way forward?