We are trying to use Dynamics 365/2016 CRM online, on premises for agent screen pop solution. We have our softphone developed on .js & .html
We had integrated with salesforce where the softphone get displayed in the same CRM web page iFrame. Is it something possible with Dynamics 365?
I heard about HTML toolbar in Dynamics how we can embed that so that my CTI softphone HTML/Javascript displayed in CRM and I can call controls with my contact center and also CRM read and write from softphone withnin the CRM?
