My customer service area is wanting to know if they can get sometime of alert sent to them via email when there is a change made to any field in CRM (there are about 6 or so entities). However, they want to see the current value (old value) and then what the new value is so that when they get a call from a client, they have the most up to date information.
Is this possible and if so? I wasn't sure if a workflow of some sort would take care of this, but I didn't know if it would get to large.
