Hi,
I wanted to create an sla in account entity but upon publishing my customizations and creating a new account, the timer is not showing. Here are the steps that I did, I followed the instructions here:community.dynamics.com/.../how-to-configure-slas
- enable Accounts for SLA
- create SLA KPIs 1:N relationship
- configure the timer in SLA KPI Instance > Forms.
- place the SLA lookup, SLA KPI Instance quick view form and SLA KPI Instance sub grid on the Account form.
- create SLAs in Service Management > Service Level Agreements
