Hello,
I'm looking to create a ticketing system for our company within our CRM. Everyone who would be using the ticketing system would have access to our CRM (no outside clients).
This would be simple to do if using the cases feature, but with Microsoft licensing changing next year and the CRM essentially splitting in to two parts - I don't think our company is going to pay for the Case Entity.
Therefore, I was wondering if anyone has tried to create a Ticketing system WITHOUT using cases?? Perhaps just simply created an entity where people can go on to the CRM and create a new record as a 'ticket'
Any advise/thoughts would be appreciated :)
