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Dynamics CRM Unified Service Desk Integration with Skype for Business

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Hi Experts,

I have a scenario I need to add Skype for business with Unified Service Desk and maintain logs and records in Dynamic CRM for all call and chats.

This functionality will provide USD user to direct call or chat  with customers using Skype for Business and all chats will be saved in Dynamics CRM along side selected Contact and make call logs.

Thanks in advance.

Please give me suggestion


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