Is there anything different about the way that case security is handled from traditional records? My understanding is that whoever the primary owner is would determine the security and viewability of the case, just as it does with an account or contact where the owner of the record determines the business unit and who has access to it. The problem I am running into is that someone can see cases that are owned by someone outside their business unit even though they do not have access to them. They have only user level access to cases and are in a different business unit and share no teams with the owners of these cases. Does anyone have any ideas? This user does have access to the accounts the cases are for.
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