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email synchronization crm 2013

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hi there guys.

i noticed CRM didn't integrate some emails during a short period of time. i had to "Test & Activate" the mailbox so the mails started integrating again.

my question is:

a) how can i synchronize the missing emails ?

b) can i prevent this from happening in the future? how?

I'm using CRM 2013 on-premises, w/ SP1 UR2 (6.1.2.112), emails are configured at Server Side Synchronization, on Exchange

Thanks in advance


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