Hello,
Don't know where else to go with this...
We are a Microsoft Dynamics Silver Partner and one of our clients online CRM instances crashed last Friday and they are still not back up. The support ticket says that it has happened to several clients. We are in the process of building it out for the client and they haven't started using it yet. We were getting ready to move to production this week when the crash occurred last Friday. They are now very concerned about the response time of the online support and stating their company could not have this kind of response once in production. Two questions:
1) Since we are only a Silver Partner we have no one to go to except online support ticket and they are saying it has been escalated to engineering. Is there any rep or extended support that we can escalate this further, we are going to lose the customer soon.
2) Are others having issues getting quick response times from support?
Thanks,
LLB
