We have different SLAs that trigger based on the option set value and we have status reason field with custom status as well. In resolve by KPI, we have success criteria set as Case status is resolved(Custom status) then SLA is succeeded and once the SLA is expired and case is resolved SLA should not succeeded but now when we resolve case and if SLA is expired after resolution SLA is Succeded, but it should be expired(non compliant). Kindly suggest
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