My question today is regarding email tracking. When looking in settings I see the classic four options for tracking emails:
All email messages.
Email messages in response to Dynamics 365 email.
Email messages from Dynamics 365 Leads, Contacts, and Accounts.
Email messages from Microsoft Dynamics 365 records that are email enabled
My issue with these four options is they all contain a bit of automation. The most useful email tracking feature for our organization is "Folder-Level Tracking" which allows us to track everything within specific folders to specific records, ensuring we track the emails we want to track. For any other emails we need tracked, we can use the Dynamics 365 app to hard track them accordingly. With any of these other standard 4 options I often find that we are tracking emails that we don't particularly need, or may even contain some sensitive information (ie track one email from a lawyer, but the 'email messages in response' setting tends to track additional email communication that should not be in our CRM).
So my question is: Can I restrict email tracking to ONLY Folder-Level Tracking & hard-tracking through the Dynamics 365 app? We really enjoy email tracking, but really want to make sure that we are only tracking emails that we want to be tracked.
Thanks in advance!
