Hi CRM,
I am facing an issue of synchronizing exchange online mailbox with CRM queue. The queue's email has been approved by global admin, t&e (test & enable) passed with both incoming and outgoing status as successful. But still when i send an email to that mailbox, i am neither able to receive the email in CRM queue nor an email activity is created in CRM.
Additional Info:- The email address i am using is unique and hasen't been used by any other queue or any other user in all our CRM environments.
The same procedure works fine for test mailbox (and we are able to synchronize CRM with test mailbox) but it doesn't for our Customer service production mailbox.
Any help Appreciated!
