Hello,
We have an issue on the automatic case creation after activating the SLA, our feature time line is as below, after an email is arrived, the case should be created by a workflow. after we activate the SAL, it happens that sometimes that the workflow failed with the following error :
Plugin Trace: [Microsoft.Xrm.Sdk.Workflow: Microsoft.Xrm.Sdk.Workflow.Activities.CreateEntity] [CreateStep6] [Microsoft.Crm.Service.ObjectModel: Microsoft.Crm.Service.ObjectModel.CasePostCreatePlugin] [ffde44b1-a685-4948-85b8-e4091bc2a98b: CasePostCreatePlugin] Sync workflow 'SLA Case' terminated with error 'An unexpected error occurred.' [Microsoft.Crm.ObjectModel: Microsoft.Crm.Extensibility.InternalOperationPlugin] [46f6cf4c-14ae-4f1e-98a1-eae99a37e95c: ExecuteWorkflowWithInputArguments] Sync workflow 'SLA Case' terminated with error 'An unexpected error occurred.' Error Message: Unhandled Exception: Microsoft.Xrm.Sdk.InvalidPluginExecutionException: An unexpected error occurred.
