Hello Community,
I activated the Server Side Sync (CRM365 V8.2 on premise, Outlook 2013, no CRM Plugin installed), after setting up the sync rules contacts got synced. Now I find contacts with a business card icon and some with the typical CRM icon (blue and green man). Now my questions:
- Once I open a contact document, the CRM icon turns into the business card icon without saving anything. How can I distinguish if the contact comes by sync or has originally been created in Outlook?
- Is there a manual or description of how the sync works (e.g. if sync is turned off/which system is the master of a synced contact/will the contact synced again if deleted in Outlook/...?)
Thanks in advance for your answers.
Cheers
Martin
