Hello Experts!
I am trying to migrate data from the Contract entity to the Entitlement entity, but I got challenge on renewing. The Contract entity allows us to renew a contract before a current contract expires, so sales people can prepare renewed contracts beforehand for smooth transition. On the other hand, the Entitlement entity does not allow us to renew an entitlement before a current entitlement expires. If I try to renew, Dynamics CRM throws the error, "You can renew only the entitlements that are expired or canceled."
This is going to be a huge problem for sales people--they have to closely monitor entitlements expiring today and rush to renew them immediately. As a possible workaround, they can modify End Date field of the Entitlement to yesterday before renewing, but is very bad record keeping practice.
Are there any parameters that I can disable such restriction, or can I write plugin to allow users to renew entitlements before they expires?
Thank you in advance for your help!!
