Hi,
Our service team uses the CRM outlook addon to convert emails to cases. The emails are tracked in CRM and set as regarding to the cases. The description of the case stays empty during this converting as this is not directly supported in this action. This is not a problem for our support team but our users complain that they can't directly read why the case was created for them. I tried to fill the case description with the content of the email but when the email contains a back and forth conversation before converting i get an error that the workflow is exceeding the maximum input of the case description.
Is there a way to truncate or trim the content of the email to fit the maximum input of the case description?
How bad would it be to increase the maximum input length of the field?
