Hello Guys,
I want to develop some SSRS reports on Dynamics 365 On-premise.
Can you please help me out on queries to achieve the below outputs.
Table 1 :
HOD id | HOD Name | Section |
1
| A | Section1 |
2 | B | Section2 |
Table 2:
Case ID | Case Number | Section | Created on | Modified On | Status Code | SLA name | First resolve date | Second resolve date | Customer name |
101 | 123 | Section1 | 01/09/2018 | 01/09/2018 | In Progress | TestSLA |
|
|
|
102 | 124 | Section1 | 02/09/2018 | 05/09/2018 | Resolved | TESTSLA |
|
|
|
103 | 125 | Section2 | 01/09/2018 | 01/09/2018 | InProgress | TestSLA |
|
|
|
Output 1:
Section | Enquiries issued to Section | % of total enquiries | Number of section wise enquiries resolved | % Of issues resolved against assigned in each section |
Section1 | 11 | 35% | 10 | 96% |
Section2 | 15 | 40% | 9 | 67% |
Section3 | 9 | 25% | 6 | 66% |
Output 2:
Overall performance;
Total Contacts | 852 |
| |
| Number Resolved | 675 | 85% |
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|
|
|
| Number Unresolved | 187 | 15% |
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|
|
|
| % or resolved enquiries resolved same day | 194 | 18% |
| resolved within 5 days | 638 | 59% |
| resolved within 10 days | 815 | 76% |
| resolved over10 days | 261 | 24% |
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