We recently upgraded from CRM 2011 on premise to a new server for CRM 2016 on premise DB version = 8.0.1.97. Users were also upgraded from Office 2013 to Office 365 and then subsequently their old 2011 Outlook client was uninstalled and the 2016 version (build # 8.1.0.371) was installed.
There are a good number of users, though not all, that report they can see the CRM records in Outlook but when they click or double click a record there is no response. When right clicking an item there is no 'edit' option in the menu. Sometimes after multiple clicks a record will open but some will not at all and they must use IE. All users have at least read-only permissions on the records.
We have had them use diagnostics - clear temp files. Also have had them remove the Outlook CRM (.sdf) data files and resync along with restarting their machine etc.
This apparently fixes the issue but only for a short while (sometimes just minutes) and then issue returns again.
Are there any other possible suggestions ?
We cannot upgrade to any newer version of CRM or client at this time.
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