Hello, we typically send items to a queue for a supervisor to approve. Once the supervisor approves, they will route them to another "approved" queue. A team member takes action on the approved items, then removes them from that queue.
We need to log which items the supervisors approve. Everything works fine, until the team member removes the item from the final queue - then all history of which item the supervisor approved and routed is lost. I have attached a picture.
Is there any way to fix this issue without significantly altering the way we are currently doing thins?
