Usecase: If a Field Service Rep opens a case on behalf of a customer (worked by a CSR), then only a FSR (typically the same one that opened it) should be able to close that ticket.
How do I go about achieving this?
Usecase: If a Field Service Rep opens a case on behalf of a customer (worked by a CSR), then only a FSR (typically the same one that opened it) should be able to close that ticket.
How do I go about achieving this?