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Custom APPS not showing to users despite Security roles being selected

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A User with System Administrator role has created Custom Apps through the App Designer (https://CUSTOM.dynamics.com/apps> Create new App)

The Apps are Validated, Published, and then using "manage roles", the correct User roles have been selected for access.

The Custom Apps then show in https://home.dynamics.com/ for the Administrator who created the Apps, but not for any of the Users who have the Security roles that are selected for access to those Apps.

  • Clicking Sync at https://home.dynamics.com/ does not make the new apps visible.
  • Following direct URLs for the apps gives the message: "The app URL wasn't found or you need permission to open it"
  • Tested on multiple browsers for multiple users
  • Repeated this process and created multiple Apps and still the result is the same

Any suggestions welcome


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