Hello Community,
I'm currently trying to wrap my mind around a requirement that I've received, and while I know I could so something close to that by adding a subgrid and using setFetchXml() on that subgrid, I'm hoping that there's a way to keep using the Timeline instead:
System: We're using the Unified Interface, and the latest updates are applied. We're not using any of the OOTB apps but created model-driven Apps of our own instead.
Situation:
We're tracking Cases [incident] at our Service Desk level while sending out Work Orders [msdyn_workorder] to the 2nd level technicians, so we have a single point of contact for each ticket. E-Mails created for the WorkOrder are only visible in the WorkOrder, while E-Mails created for the Case are only visible in the Case.
Requirement:
Technicians want to see at least all of the E-Mails of the Case in the Work Orders Timeline, especially the E-Mail that's the initial email from the customer.
So my question is: Is it possible to do this in the Timeline at all? Changing the E-Mails regardingobject wouldn't work as there can be multiple Work Orders for a given Case.
