Hello Experts,
I need your Valuable input in order to clarify few points related to Future of USD with Dynamics CRM Customer Engagement Module (On Premise).
Our Client is currently using Following:
Dynamics CRM Version: 8.2.10.24 (On Premise)
USD Version: Unified Service Desk: (USD) 4.1.1397
Browser: IE 11
By Keeping certain factors in Mind Like (IE support Deprecation in Near Future, OMNI Channel USD Features Updates, High Rate of CRM Migrations to Online Versions) - What you think Are there any Items that we need to prepare for with respect to Future?
Any Suggestions will be highly Appreciated.
