Hi,
We have a shared mailbox setup in CRM and the case creation set up against the mailbox. In exchange we added the mailbox as a member on a distribution list, emails are going to the DL and then into the mailbox, however CRM istn picking these emails up. my initial theory is because the TO address on the emails is no the same as the email of the mailbox. Can someone confirm this or is there another reason or a potentional work around?
THanks
