Hi all,
Quick question. I've got a Power Automate flow that sends case to a specific queue by either creating a queue item or updating an existing one if it exists.
So this is how I structured the flow:
You can see I first check if the queue item exists by using a list record action.
Then create a condition for if the queue item exists. So if it doesn't exist then I can create a Queue Item record with the object ID pointed to the case and queue ID pointed to the queue fine.
The problem comes when I try to update a queue item as per the left condition. See below when I try to update a row for queue items it's only showing limited fields that I can update as opposed to all of them.
