Hi,
Not all users change the case type when they deal with a case that has been passed to them from another team so for resolved emails per day I normally run advanced find:
Case Title > Contains Data
Case ID > Contains Data
Person > Contains Data
Status = Resolved
Created on > contains data
Modified on = date I am running
Owner = I add every person (nightmare)
Is there a way to bulk add peoples names to my above query for the owner field? I have tried Look in: Team Members, however all our users are a member of a default team so it pulls every user on the system, it's another team I want to pull names from which does not have every user on the system in.
I know I can save the query which i do but remembering to add and remove names all the time is a nightmare and it would be a lot easier if I could just say give me all people from x team and bulk add.
Thanks
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Advanced find help in MSD CRM 2015
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