New Schedule Board - Routes not showing

I have a client who is still using the old schedule board, and we need to get them on the new schedule board. They are hesitant to switch because resources/pins and routes are NOT showing on the new schedule board.  I tested by switching to the new schedule board from the old in their environment - removing and adding the resources and routes selections, and they are not showing, even when zoomed in all the way. 

Has anyone seen this?  Is this a bug for the new schedule board, or something specific to their environment?

All settings for the board are identical and they do have the latest wave 1 and 2 releases applied.  See screenshots below for more detail.  I am stumped and appreciate any feedback or thoughts.  This is just a UI change so the routes and resources should be showing as they would on the old board. 

This is a huge issue for them as the old schedule board is being deprecated.   Thanks in advance!  

OLD SCHEDULE BOARD (Resources, pins, routes showing):



NEW SCHEDULE BOARD (Resources/Pins, Routes NOT showing):
Work orders and bookings do show