In our current release we upgraded to UR11 and are seeing generic errors when trying to add child entities to a new parent entities.
REPRO STEPS: (example)
1) create a new account and save
2) from that new account form, add a new contact (which opens a new 'child' form)
3) fill in the contact details and attempt to 'Save and Close'
EXPECTED RESULTS:
1) New contact is saved and associated to new account;
2) User is returned to the Account form and the Contact grid on the Account form refreshes to show that newly associated Contact.
ACTUAL RESULTS:
When clicking 'Save' or 'Save and Close' on the Contact form - the child form freezes and a generic error is shown on the parent form. Once user clicks ok to the error - we get expected results.
OTHER COMMENTS:
1) This error is occurring every time we try to add a new child entity to a new parent entity (e.g. adding contacts to a new account, adding contacts to a new activity, adding activities to a new account, etc.)
2) The message we are getting is:
"Error: An error has occurred. Try this action again. If the problem continues, check the Microsoft Dynamics CRM Community for solutions or contact your organization's Microsoft Dynamics CRM Administrator. Finally, you can contact Microsoft Support."
so, not really too helpful in terms of research options given that it is so generic...
3) The 'Download Log File' button is disabled on this error message, and we see no errors in IIS, etc. so not a lot of other info to work with in terms of troubleshooting.
4) We can repro this issue consistently on some machines but not others. Seems to mostly impact machines running Windows 8 with IE 10 in compatibility mode.
QUESTION:
Was there anything that changed in UR11 that could have broken interaction between parent and child forms - particularly the child grid triggering a refresh on the parent? Any recommended browser settings to look for, troubleshooting suggestions, etc? Thanks! :-)