I am trying to create a process where at different stages different people have ownership of a case.
Workflow assigns the current case owner tasks.
It starts with a supervisor who creates the case enters some information into the case form.
Workflow assigns that supervisor two tasks which the supervisor must complete and then assign the case to a support agent and click a box on the case form to see that phase 1 is complete.
If we look at the completed activities prior to the phase 1 completed being checked we see the supervisor as the owner of the completed activities.
Once the case is assigned to a support agent and the phase 1 is completed field is checked then workflow assigns a couple of new tasks to the support agent.
The weird thing that is happening is once the case ownership is changed from the supervisor to the support agent the ownership of the two tasks the supervisor completed are shown as now being owned by the support agent.
I want the completed activities to show who completed each task.
Is this a bug or am I doing something wrong?
Thanks.
Rick Bellefond
RB Data Services
www.rbdata.com