Hi guys,
we use Microsoft Dynamics as CRM tool. Different mailboxes are integrated in the solution, and different People are allocated to the corresponding mailboxes. Unfortunately, it is possible to send out mail out of the Mailbox "on behalf" with a different user.
Example - Michael Meier is user and allocated to the "Dynamics Mailbox" and out of this Mailbox he wants to send an mail for a dedicated object/Transaction within Microsoft Dynamics in his Name on behalf of the Mailbox.
Unfortunately, it is possible for Michael Meier to choose another user of the Mailbox as Sender, e.g. Oliver Bauer.
An email can be sent with "Oliver Bauer on behalf of Dynamics Mailbox", it never leaves the application, BUT it is attached to the corresponding object with Status pending, which leads to confusion and Frustration.
Can you Name a solution, how it can be de-activated that every user of the Mailbox can be Chosen as Sender?
Thank you very much in advance!