Hi,
We are upgrading from 2011 to Dynamics 365 (on-premise) and will start using Server-Side Sync. It seems that we have run into a little problem though.
We have set sync. up so that it should automatically track only the emails that come as response to an email already tracked in CRM.
This seems to not be the case for incoming mail for users.
All of a sudden I have users that tell me that they are seeing some private mails being automatically tracked to CRM (not regarding to anything).
Workplace -> Activities -> My Closed Activities.
How can this be? Where can we turn this off?
When, in the settings, I set the Incoming Mail Synchronization Method to none, will i risk that no incoming mail will be tracked? Even the ones that are a response to a mail tracked in CRM?
Very messy, but hopefully someone can answer that for me :)
Thanks in advance!
