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CRM 2011 - Record is Unavailable when creating a Contract

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Hi, I've googled this issue and not found a solution that work in our situation.

  • This only happens when creating Contracts (creating cases, orders, quotes, etc. is fine).
  • I have System Administrator permissions.
  • I have tested with a different user in case mine was corrupt.
  • I tested trying to create a Contract with a Workflow and that fails too.
  • The form doesn't have any custom javascript.
  • Same issue with a brand new form.
  • Running on a vritual machine so rolled back a snapshot to UR7 (currently on UR11) but still the same issue.

I seem to have ruled out the permissions, the user, the forms, the update rollup but when I attempt to create a Contract I get the "Record is Unavailable" error.

This is CRM 2011 UR11 On-premises

Anyone got any ideas?


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