Hi,
I was loving the new service process interface on cases until I realised that resolving a case from within the new screen loses the billable time that under the classic view is populated. Seeing as I raise my monthly invoices using this information it's pretty important to me! Also I notice there is a Add Phone Call and Add Task option in the new UI but no Add Appointment (or Service Appointment). I've looked in the customise service process section but can't see anything to add in appointments.
The billable time is the most important to me to be honest as I'll be losing revenue if the billable time isn't being populated. Anybody have any suggestions of ways round these issues? Even being able to disable the Resolve Case button, thus forcing the user to switch back to classic view (although far from ideal) would be a help!
Mark